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Customer Relationship Management (CRM) is a tool that can help you grow your revenue and scale your business by effectively communicating with your most engaged audience.
The actual « C » of CRM stands for « Contacts ». By managing the relevant data about your contacts, you can target your outreach campaigns more effectively. Yes, contacts, not only customers, are what you need to manage to make your business more successful at an affordable price.
This practical workshop will explain what a CRM is, and how you can use it to identify your target market, determine your sales process, and track your interactions and your clients’ engagement.
You will learn options for how to use your CRM to be more productive and profitable, even when you don’t have a budget. Pre-registration is required. This workshop is available both in-person as well as online.
Speaker: Diogène Ntirandekura | CEO at ERP Happy
If you registered for the in-person workshop please present yourself at the YES office, situated at 666 Sherbrooke Street West on the 7th floor, 15-30 minutes prior to the start time of the workshop.
If you registered for the online workshop, you will receive an email with instructions on how to log on a few hours prior to the start time of the workshop. Please check your Spam/Junk folder if you have not received your email with instructions 1 hour prior to the start time of the workshop.
This low registration fee is only possible thanks to our generous funders and partners.
18h30 - 20h30